When will I receive my order?
To offer you the highest quality selection of products we print our products as soon as you order them and then ship them to you. This means that you can expect 5-7 business days for the average turnaround time to receive your order.
I have a problem with my order - what do I do?
Please send us a short description of the error, pictures, and order number within 30 days after receiving the order. Send it to email@example.com
Please note that there’s no need to return damaged products - simply send us a few photos.
Do you accept returns?
We do not accept returns. Please check in with the size guide available in the product description to make sure you order a correct size.
If received product is damaged - send us a short description of the error, pictures, and order number within 4 weeks after receiving the order. Send it to firstname.lastname@example.org
Can I cancel my order? / Can I make changes to the order?
All orders are final - we cannot cancel orders once they have started production. Please get in touch with email@example.com ASAP to see if it is possible to cancel the order.
It’s past estimated delivery date and I haven’t received my order yet.
Please check in with your local post office - in most cases, it is the best way to locate the shipment. If you are not able to locate your shipment this way, please send us an email with your order number and a correct delivery address - we’ll help.
Make sure you report the problem within 4 weeks after estimated delivery time - If reported outside ot the the time frame, unfortunately, we will not be able to help with locating the order.
Order is marked as delivered - but not there.
In the rare cases that a shipment is marked as delivered by the courier, but the recipient have yet to receive it - we would not cover the cost of the order. Again, this only applies if the tracking details state that a delivery was made to the recipient's address.
Sometimes, there might be a vinegary smell on the garments you receive. Luckily, the odor you smell is just a temporary addition. Now that your product is out of the confined space of the shipping bag, the printing smell will dissipate after a few days and a wash cycle.
You may notice some discoloration or off-white residue on your apparel. Do not worry! These are not stains and will wash off after the first wash cycle. Our apparel is created with the latest in garment printing technology. In addition, inks used are water-based and eco-friendly.
If you receive a product with a stain - please wash it before reporting a problem.
Any other questions?